Hi Dennis, On Tue, Oct 14, 2003 at 03:54:40PM +0200, Dennis.Buehring net-and-works.de wrote:

i like to know what this config-option is used for. Am i able to select agent-users from the dropdownlist when creating a new ticket with this option enabled ?

It's if the customer of a ticket is the same as the agent, then the agent can't answer as agent. The agent gets not compose answer link (because he can't write an answer, because the agent is the customer) but an compose follow up link.

mfg Dennis

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier