When looking at a ticket, I'm seeing: From: Bessert, Jan To: VPN-Administrator, Mallach, Michael Cc: Lizenzmanagement (lizenzmanagement@charite.de) Attachment: smime.p7s , 5.6 KBytes Can I make OTRS show me the sender's email address instead of just his realname? -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de
On 23.11.2011 14:17, Ralf Hildebrandt wrote:
When looking at a ticket, I'm seeing:
From: Bessert, Jan To: VPN-Administrator, Mallach, Michael Cc: Lizenzmanagement (lizenzmanagement@charite.de) Attachment: smime.p7s , 5.6 KBytes
Can I make OTRS show me the sender's email address instead of just his realname?
Hi Ralf, here is a workaround: Hit the reply button and you can check the email address. Cheers Jan P.S.: I am almost certain that this is not what you wanted to hear. Excuse me ;-) -- MAX-PLANCK-INSTITUT fuer Radioastronomie Jan Behrend - Rechenzentrum ---------------------------------------- Auf dem Huegel 69, D-53121 Bonn Tel: +49 (228) 525 359, Fax: +49 (228) 525 229 jbehrend@mpifr-bonn.mpg.de http://www.mpifr-bonn.mpg.de
Hi,
Actually, if you hover over the name, you'll see the address as well.
You'd probably be able to solve this by customizing the .dtl file that
generates the HTML for this screen.
--
Mike
2011/11/23 Jan Behrend
On 23.11.2011 14:17, Ralf Hildebrandt wrote:
When looking at a ticket, I'm seeing:
From: Bessert, Jan To: VPN-Administrator, Mallach, Michael Cc: Lizenzmanagement (lizenzmanagement@charite.de) Attachment: smime.p7s , 5.6 KBytes
Can I make OTRS show me the sender's email address instead of just his realname?
Hi Ralf,
here is a workaround: Hit the reply button and you can check the email address.
Cheers Jan
P.S.: I am almost certain that this is not what you wanted to hear. Excuse me ;-)
-- MAX-PLANCK-INSTITUT fuer Radioastronomie Jan Behrend - Rechenzentrum ---------------------------------------- Auf dem Huegel 69, D-53121 Bonn Tel: +49 (228) 525 359, Fax: +49 (228) 525 229 jbehrend@mpifr-bonn.mpg.de http://www.mpifr-bonn.mpg.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
* Michiel Beijen
Hi,
Actually, if you hover over the name, you'll see the address as well.
Oh bloody hell, you're right. How embarrasing.
You'd probably be able to solve this by customizing the .dtl file that generates the HTML for this screen.
Maybe I'll try this when I'm really desperate. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de
On 23.11.2011 15:31, Michiel Beijen wrote:
Actually, if you hover over the name, you'll see the address as well.
Hi, I am trying to find where to hover over, but up until now there is no hovering business for me :-(( Can you tell me the spot where to do that exactly? Excuse my ignorance, cheers Jan -- MAX-PLANCK-INSTITUT fuer Radioastronomie Jan Behrend - Rechenzentrum ---------------------------------------- Auf dem Huegel 69, D-53121 Bonn Tel: +49 (228) 525 359, Fax: +49 (228) 525 229 jbehrend@mpifr-bonn.mpg.de http://www.mpifr-bonn.mpg.de
* Jan Behrend
On 23.11.2011 14:17, Ralf Hildebrandt wrote:
When looking at a ticket, I'm seeing:
From: Bessert, Jan To: VPN-Administrator, Mallach, Michael Cc: Lizenzmanagement (lizenzmanagement@charite.de) Attachment: smime.p7s , 5.6 KBytes
Can I make OTRS show me the sender's email address instead of just his realname?
Hi Ralf,
here is a workaround: Hit the reply button and you can check the email address.
I usually use "Plain Format" to see the email address.
P.S.: I am almost certain that this is not what you wanted to hear. Excuse me ;-)
Indeed ;-) -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de
participants (3)
-
Jan Behrend -
Michiel Beijen -
Ralf Hildebrandt