I forgot to mention one more thing :-) if I set two different "Email Addresses" (in OTRS) pointing to the same queue, then I get only one of them listed in PhoneView' To: drop down menu, why is that? There should be both of them, along with the others, right? Best regards, Alex

-----Original Message----- From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org] On Behalf Of Alex Mihicinac Sent: 22. maj 2003 18:00 To: otrs@otrs.org Subject: [otrs] More than one system address for specific queue

Hi all,

I'm trying to get all emails into one specific queue - emails come from different To/Cc: addresses, because OTRS' email is subscibed to couple of internal mail lists. For example To/Cc: can be helpdesk@inc.com or info@inc.com Is it possible to make OTRS get them all in one queue? If I set two system addresses pointing to the same queue still don't work. Mails from helpdesk go to correct queue, but info mails go into Raw queue.

After that I've tried to use .procmailrc formail like:

:0 fhw : * To:.*info@inc.com* | formail -I "X-OTRS-Queue: CorrectQueue"

And still don't work (don't even have this tag in mail headers!?)

Any hints?

Best regards,

Alex

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Hi Alex, On Thu, May 22, 2003 at 05:59:57PM +0200, Alex Mihicinac wrote:

I'm trying to get all emails into one specific queue - emails come from different To/Cc: addresses, because OTRS' email is subscibed to couple of internal mail lists. For example To/Cc: can be helpdesk@inc.com or info@inc.com Is it possible to make OTRS get them all in one queue? If I set two system addresses pointing to the same queue still don't work. Mails from helpdesk go to correct queue, but info mails go into Raw queue.

This should work! Maybe there is an error (typo) in the 'info@inc.com' address!

After that I've tried to use .procmailrc formail like:

:0 fhw : * To:.*info@inc.com* | formail -I "X-OTRS-Queue: CorrectQueue"

And still don't work (don't even have this tag in mail headers!?)

Any hints?

Try '^TO' instead of 'To:'. 'To:' will just work for To-line. [man procmailrc] If the regular expression contains `^TO' it will be substituted by `(^((Original-)?(Resent-)?(To|Cc|Bcc)|(X-Envelope |Apparently(-Resent)?)-To):(.*[^a-zA-Z])?)', which should catch all destination specifications containing a specific word. [...]

Alex

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier