Hi Yann, On Fri, Jul 02, 2004 at 01:55:58PM +0200, Yann RICHARD wrote:

Is there a way to have the real name of the agent who reply to a customer.

ie: From: support@domain.tld (Yann Richard)

Not out of the box. But you can modify Kernel/Modules/AgentCompose.pm line ~ 242: $Data{From} = "$Address{RealName} <$Address{Email}>"; -=> $Data{From} = "$Self->{UserFirstname} $Self->{UserLastname} via OTRS <$Address{Email}>";

Yann

Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!