Wow, that was an ugly snip. Sorry about that. Here it is formatted properly: <<<<snip>>>>> 2002-06-22 12:36:34.610791500 info msg 736913: bytes 685 from qp 5988 uid 505 2002-06-22 12:36:34.613134500 starting delivery 1: msg 736913 to local mydomain.com-support@mydomain.com 2002-06-22 12:36:34.613143500 status: local 1/10 remote 0/20 2002-06-22 12:36:34.622230500 new msg 737477 2002-06-22 12:36:34.622235500 info msg 737477: bytes 796 from qp 5990 uid 89 2002-06-22 12:36:34.624989500 starting delivery 2: msg 737477 to local otrs@localhost 2002-06-22 12:36:34.624997500 status: local 2/10 remote 0/20 2002-06-22 12:36:34.625002500 delivery 1: success: did_0+1+0/qp_5990/ 2002-06-22 12:36:34.625007500 status: local 1/10 remote 0/20 2002-06-22 12:36:34.625012500 end msg 736913 2002-06-22 12:36:34.631792500 delivery 2: failure: Sorry,_no_mailbox_here_by_that_name._(#5.1.1)/ 2002-06-22 12:36:34.631801500 status: local 0/10 remote 0/20 2002-06-22 12:36:34.637398500 bounce msg 737477 qp 5993 2002-06-22 12:36:34.637404500 end msg 737477 2002-06-22 12:36:34.637407500 new msg 737478 2002-06-22 12:36:34.637411500 info msg 737478: bytes 1332 from <> qp 5993 uid 510 2002-06-22 12:36:34.639789500 starting delivery 3: msg 737478 to remote drau@xxx.com 2002-06-22 12:36:34.639798500 status: local 0/10 remote 1/20 2002-06-22 12:36:35.159816500 delivery 3: success: 216.87.86.2_accepted_message./Remote_host_said:_250_OK/ <<<<snip>>>>> Dan Rau 303-394-3006 (office) 303-619-1904 (mobile) 630-566-3378 (fax) -----Original Message----- From: Dan Rau Sent: Saturday, June 22, 2002 1:46 PM To: 'otrs@otrs.org' Subject: RE: [otrs] Qmail and OTRS I'm still getting a bounced message (no such mailbox)to the sender of mail addressed to support@mydomain.com. See the transcript from my mail log below. The email address that I am trying to get to otrs@localhost is support@mydomain.com I put the following line in ~optrs/.qmail "| /var/qmail/bin/preline procmail" In the folder /home/vpopmail/domains/mydomain.com is a file .qmail-support that simply has "&otrs@localhost" in it. I do not have a file called .qmail-support in my /var/qmail/alias folder. I will settle for using an alias since there will be very few queues on this system so I don't mind manually adding aliases if necessary. Thanks, Dan Rau 303-394-3006 (office) 303-619-1904 (mobile) 630-566-3378 (fax) <<<<snip>>>>> 2002-06-22 12:36:34.610791500 info msg 736913: bytes 685 from qp 5988 uid 505 2002-06-22 12:36:34.613134500 starting delivery 1: msg 736913 to local mydomain.com-support@mydomain.com 2002-06-22 12:36:34.613143500 status: local 1/10 remote 0/20 2002-06-22 12:36:34.622230500 new msg 737477 2002-06-22 12:36:34.622235500 info msg 737477: bytes 796 from qp 5990 uid 89 2002-06-22 12:36:34.624989500 starting delivery 2: msg 737477 to local otrs@localhost 2002-06-22 12:36:34.624997500 status: local 2/10 remote 0/20 2002-06-22 12:36:34.625002500 delivery 1: success: did_0+1+0/qp_5990/ 2002-06-22 12:36:34.625007500 status: local 1/10 remote 0/20 2002-06-22 12:36:34.625012500 end msg 736913 2002-06-22 12:36:34.631792500 delivery 2: failure: Sorry,_no_mailbox_here_by_that_name._(#5.1.1)/ 2002-06-22 12:36:34.631801500 status: local 0/10 remote 0/20 2002-06-22 12:36:34.637398500 bounce msg 737477 qp 5993 2002-06-22 12:36:34.637404500 end msg 737477 2002-06-22 12:36:34.637407500 new msg 737478 2002-06-22 12:36:34.637411500 info msg 737478: bytes 1332 from <> qp 5993 uid 510 2002-06-22 12:36:34.639789500 starting delivery 3: msg 737478 to remote drau@xxx.com 2002-06-22 12:36:34.639798500 status: local 0/10 remote 1/20 2002-06-22 12:36:35.159816500 delivery 3: success: 216.87.86.2_accepted_message./Remote_host_said:_250_OK/ <<<<snip>>>>> -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Saturday, June 22, 2002 6:13 AM To: otrs@otrs.org Subject: Re: [otrs] Qmail and OTRS Hi Dan, On Thu, Jun 20, 2002 at 11:15:26PM -0500, Dan Rau wrote:

I've installed OpenTRS on a Suse 7.3 system that has QMAIL as my MDA (both POP and SMTP).

Does anyone have a sample on how to configure qmail to receive an email to one of my locally hosted domains (help@domain.com mailto:help@domain.com for example) and forward it to otrs@localhost? Or is there a way to get OpenTRS to check a specific mailbox that is hosted on this machine?

I tried creating a .qmail-help file that forwards to otrs@localhost but it just bounces back to the sender.

I know it! ;-) Use Procmail: Put '| preline procmail' into ~otrs/.qmail. They will need to use a full path for procmail unless procmail is in the system's startup PATH. (Source http://es.qmail.org/documentacion/autor/FAQ/html/qmail-FAQ-8.html#ss8.7) Deliver a mail to the user otrs@localhost and bin/PostMaster.pl will handle this email. PS0: a maildir or aliases would also work. But if you use procmail, you can use advanced dispatching of incoming emails (see http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/xheader_otrs_queue.html) PS1: A feedback would be nice, so I can put it to the OpenTRS docu! Thanks.

Thanks,

Dan Rau

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address. _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs