How do you plan on determining what a valid ticket number is? Will you NOT be allowing generation of new tickets via email? You may be able to do something with a generic agent checking the subject lines of new messages for the ticket number regex on a regular basis, but considering accepting new tickets via email is a core feature, you may have a rough road ahead to disable that function while still allowing notifications and the like.
-----Original Message-----
From: "Maurice James Ny"
There is an option in the sysconfig to reject email without valid ticket
numbers from @example.com. What is that for?
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Salvador Manzo
Sent: Tuesday, May 15, 2007 9:59 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Reject emails
How do you plan on determining what a valid ticket number is? Will you NOT
be allowing generation of new tickets via email? You may be able to do
something with a generic agent checking the subject lines of new messages
for the ticket number regex on a regular basis, but considering accepting
new tickets via email is a core feature, you may have a rough road ahead to
disable that function while still allowing notifications and the like.
-----Original Message-----
From: "Maurice James Ny"
participants (2)
-
Maurice James Ny -
Salvador Manzo