Hello. I've just installed an OTRS and it's really impressive tool and it seems to fill our needs quite perfectly. However there's a small feature which I couldn't turn off, so is it possible to configure OTRS to use only plaintext mails instead of html ones? HTML doesn't give us any additional perk and most of the times it's more annoying than useful. Ie. we'd like to use an SMS-gateway for one of our queues, but currently we get the HTML-tags in SMS as well. TIA. -- Take
On 09/14/2010 12:18 AM, Take wrote:
However there's a small feature which I couldn't turn off, so is it possible to configure OTRS to use only plaintext mails instead of html ones? HTML doesn't give us any additional perk and most of the times it's more annoying than useful.
While i don't have an answer for your question, i would like to bump it : disabling HTML emails would be great for us as well. -- Daniel Maher <dma PLUS otrs AT witbe DOT net> "The Internet is completely over." -- Prince
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Daniel Maher -
Take