Hi Timo, You will to convert your database to utf8 and set otrs to use utf8 as the DefaultCharset. Instruction can be found here https://portal.otrs.com/otrs/public.pl?Action=PublicFAQ&ItemID=315. Not sure what size your database is but I had a slight problem with the charset-convert.pl script throwing out of memory messages when trying to convert a 2gb sql dump even though there was 4gb ram on the machine. I had to split it to 400mb chunks for it to not throw an error and converted each part individually and joined then back together. Wayne From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Rupp Timo Sent: 16 September 2009 08:55 To: User questions and discussions about OTRS. Subject: [otrs] Unicode mail encoding problems Hi, my OTRS in running in ISO 8859-15 mode. I have currently problems with Mails, sent in multibyte encoding i.e. UTF-8. See the two code examples below. The ISO mail will be displayed perfectly in the GUI, the UTF-8 mails transforms to something like this: auml = À / ouml = ö (instead of auml = ä / ouml = ö) OTRS 2.4.4 / Mail fetch via IMAP Any suggestions? Would be a great favour to our agents ;-) Thx. -Timo ----> UTF-8 Test <---- From: Test To: OtrsMail01Test Date: Wed, 16 Sep 2009 09:23:56 +0200 Subject: =?utf-8?B?VGVzdCBVVEYtOCBbVGVzdCBvdW1sPcO2IC8gYXVtbD3DpF0=?= Thread-Topic: =?utf-8?B?VGVzdCBVVEYtOCBbVGVzdCBvdW1sPcO2IC8gYXVtbD3DpF0=?= Thread-Index: Aco2nqqYRLr2DFcFR6S688HrqbuxMA== Message-ID: <4AB0928C.4040208@mydomain.com> Accept-Language: de-DE Content-Language: de-DE Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: base64 MIME-Version: 1.0 W1Rlc3Qgb3VtbD3DtiAvIGF1bWw9w6RdDQo= ----> ISO 8859-15 Test <---- 1Mnor6-0002nJ-2j; Wed, 16 Sep 2009 09:23:08 +0200 From: Test To: OtrsMail01Test Date: Wed, 16 Sep 2009 09:23:08 +0200 Subject: =?iso-8859-15?Q?Test_ISO8859-15_[Test_ouml=3D=F6_/_auml=3D=E4]?= Thread-Topic: =?iso-8859-15?Q?Test_ISO8859-15_[Test_ouml=3D=F6_/_auml=3D=E4]?= Thread-Index: Aco2novZqzhsBr1vSmuR+KkOJfJF4Q== Message-ID: <4AB0925C.9030000@mydomain.com> Accept-Language: de-DE Content-Language: de-DE Content-Type: text/plain; charset="iso-8859-15" Content-Transfer-Encoding: quoted-printable MIME-Version: 1.0 [Test ouml=3D=F6 / auml=3D=E4]