Hi Rose, Please check whether you have any duplicate notification settings in: Admin->Queue Settings->AutoResponsesAdmin->Ticket Settings->TicketNotifications Best Regards, Sujeeva Tissaarachchi  From: Rose Dowson To: User questions and discussions about OTRS. Sent: Tuesday, 26 April 2016, 20:16 Subject: [otrs] OTRS duplicate notification "event" Hi,     I have a problem with mail notification when The customer create a new ticket the agent receive many mails that contain the same body 'ticket Owner Update'. Please I want to know what is the problem. Keep on mind that I configured the agents of each department haven't the same rights. Please I need a help. Best Regards, --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs