Is there any work being done on this subject? I looked at the archives, and no definite answer of someone doing something like this to incorporate into the OTRS package. I am going into testing of the OTRS system with live customer emails tomorrow, and this is one of the final things that should be included in a system such as OTRS if we want companies out there to even consider the product. Not every company out there will have someone skilled in SQL statement creation to get the info that management is requesting on workflow. -----Original Message----- From: Peter Didenko [mailto:kip@masterhost.ru] Sent: Friday, April 16, 2004 2:31 AM To: otrs@otrs.org Subject: [otrs] An answer: statistics Hello, We are using OTRS in a corporate environment. Our operators sending his answers to clients using OTRS. I want to have some statistics for each operator: how many tickets/articles they answered during the period, average time for the one answer, average articles number within the ticket and so on like this. Is there any ready to use statistics packages available from OTRS team or from any other developers/OTRS users? I believe, this is very actual question, but I found no any information on this. Thank you. -- Peter