Re: [otrs] A form per queue. Is it possible?
yes, you all were right. I was wrong. I made a mistake. The problem I see is that I don't have required information into ORTS db (useful for future/needed data analysis). And, even, if I create 5 OTRS installation with 5 different form and queue, I will not be able to move a wrongly sent ticket from one OTRS installation to the right queue in a different OTRS installation. I posted the feature request number 2707.
Daniele wrote:
The problem I see is that I don't have required information into ORTS db (useful for future/needed data analysis).
I'm not sure what you mean.
And, even, if I create 5 OTRS installation with 5 different form and queue, I will not be able to move a wrongly sent ticket from one OTRS installation to the right queue in a different OTRS installation.
Why would you need an OTRS installation for every form and queue? Nils Breunese.
participants (2)
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Daniele -
Nils Breunese (Lemonbit)