Hi Rosanna. On 23.11.2010, at 12:38, Straccialano, Rosanna wrote:

I’m having trouble understanding why you would need to create a Condition just to change the status of an ITSM Change. Can somebody please explain this to me or give me some examples, I can’t seem to get this working. You *can* change the states through conditions&actions based on certain events.

You can enable setting the Change Status via the Change Edit dialog. This is disabled per default. It is changeable via SysConfig in: ITSM Change Management -> Frontend::Agent::ViewChangeEdit Hth, Markus -- Markus Esche Director Customer Development OTRS AG Europaring 4 94315 Straubing Deutschland T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Steigern Sie Ihre Effizienz um 30% - mit OTRS Help Desk 3.0: http://www.otrs.com/