Hi all, after clean install of otrs and importing and upgrading mysql db, I have problems with creating new phone ticket. When I enter e-mail address into From: textbox and then selecting To: value from dropdown this error appears: Message: Need TicketID! Traceback (26394): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.91) Line: 84 Module: Kernel::Modules::AgentTicketPhone::Run (v1.10) Line: 875 Module: Kernel::System::Web::InterfaceAgent::Run (v1.7) Line: 687 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 48 Module: (eval) (v1.80) Line: 202 Module: ModPerl::RegistryCooker::run (v1.80) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 what could be wrong? any hint more than welcome. TIA, --alexm