Altered templates for what exactly? what are you wanting to change? If it's the main GUI then my response would be "why?", in the past 6 years that I've used OTRS one of the things I've learned to do more and more is not bother tweaking the GUI. The reason being is that the OTRS code is evolving fast, if you stick with their GUI and only enable/disable/tweak things using SysConfig then you will have no (or very few) issues when it comes to upgrade. If you bolt on a custom theme or start changing DTL files, then someone has to be maintaining that theme/files to ensure that it works with newer versions of OTRS and you don't lose out on new functionality and then on an upgrade reapply any custom changes that you've made. Within SysConfig there are options to change various logos around the system and in the end that was good enough for me. The "themes" functionality within OTRS really does need an overhaul to prevent this. Switching to a CSS skinning type model might be alot more flexible for people and not require as much effort to customise OTRS, but this would mean alot of overhaul to the current DTL files to reduce the use of tables, CSS everything etc. Steve On 16 August 2012 07:05, Rob Lange wrote:

Where can I download altered templates. I am really finding it hard to create my own and its quite urgent.

Kind Regards,

Rob Lange Business Solutions Manager Business Solutions Unit ICT SASSA, Eastern Cape Office : (043) 707 6436 Fax : 0866010239 Cell : 0824575444 E-mail : RobL@sassa.gov.za

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