New subject: OTRS, mod_perl2 and Apache2 on CentOS 4.4

15 Nov 2006

      Jeff -

Do you have the line:

Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

in your Apache config? This sets up the OTRS paths, and loads all the  
OTRS related modules. If it is in your Apache config, ensure that / 
opt/otrs/scripts/apache2-perl-startup.pl contains the lines:

use lib "/opt/otrs/";
use lib "/opt/otrs/Kernel/cpan-lib";

hth
vittal

On 15 Nov 2006, at 05:09, Jeff Engstrom wrote:
...
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On  
Behalf Of
Vittal Aithal
Sent: Tuesday, November 14, 2006 2:20 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] OTRS, mod_perl2 and Apache2 on CentOS 4.4
...
-------------------------------------------------
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
  Alias /otrs/ "/opt/otrs/bin/cgi-bin/"

    SetHandler  perl-script
    PerlHandler Apache::Registry
    Options ExecCGI
    PerlSendHeader On
    PerlSetupEnv On
  </Location>
-------------------------------------------------
Hi Jeff,
Under mod_perl 2, the PerlHandler line should be replaced with:
PerlResponseHandler ModPerl::Registry
I also use:
PerlOptions +ParseHeaders
  PerlOptions +SetupEnv
rather than PerlSendHeader and PerlSetupEnv
hth
vittal
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=> http://www.otrs.com/
I changed the config to match the above post items but now I get a new
error...
-------------------------------------------------
Can't locate Kernel/System/Web/InterfaceAgent.pm in @INC (@INC  
contains:
/usr/sbin/../../Kernel/cpan-lib /usr/sbin/../..
/usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5
/usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4
/usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2
/usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0
/usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4
/usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2
/usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0
/usr/lib/perl5/vendor_perl . /etc/httpd) at /opt/otrs/bin/cgi-bin/ 
index.pl
line 41.\nBEGIN failed--compilation aborted at
/opt/otrs/bin/cgi-bin/index.pl line 41.\n
-------------------------------------------------
The file it is asking for above is in Kernel/System/Web/ in the otrs
directory.  Is there a path statement I missed along the way?
Thanks again,
Jeff
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Support orr consulting for your OTRS system?
=> http://www.otrs.com/
--
Vittal Aithal
vittal.aithal@vidanti.com

Re: [otrs] OTRS, mod_perl2 and Apache2 on CentOS 4.4

Vittal Aithal

Jeff Engstrom

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