I see the generic agent option, thanks. I see how to add one. How does this work, do I just make a script and put the name into here? --On Saturday, January 19, 2008 5:52 PM -0500 Maurice James Ny wrote:

Use a generic agent. Its in the admin section

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jim Archer Sent: Saturday, January 19, 2008 1:17 PM To: User questions and discussions about OTRS.org Subject: [otrs] Auto close or removal upon entry into the junk queue possible?

Is there a way set up OTRS so that any ticket moved into the JUNK queue is automatically flagged as "removed" or closed? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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