Hi Marco, Regarding point no 1 Following are the modules are installed on my system [root@otrs bin]# ./otrs.checkModules o CGI............................ok (v3.48) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.23) o DBI............................ok (v1.609) o DBD::mysql.....................ok (v3.0007) o Digest::MD5....................ok (v2.36) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v2.033) o Encode::HanExtra...............ok (v0.23) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.07) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.59) o Net::POP3......................ok (v2.28) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.01) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.29) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01) o Net::LDAP......................ok (v0.39) o GD.............................ok (v2.44) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o PDF::API2......................ok (v0.73) o Compress::Zlib..............ok (v1.42) o SOAP::Lite.....................ok (v0.710.10) o XML::Parser....................ok (v2.36) The spam problem is solved now but still the mails sent by OTRS is not going on my company group id. Regards, Sourabh Sarwate On Fri, Nov 6, 2009 at 7:25 PM, Marco Vannini wrote:

Hi S...,

1) Is your configuration right for gmail (smtps) ? are there all needed modules installed (/opt/otrs/bin/otrs.checkModules) ? 2) probably because mail are sent as from root@localhost ? check Framework -> Core in sysconfig * * *hth* * * *MV *

On Fri, Nov 6, 2009 at 11:13 AM, Sourabh Sarwate wrote:

...

Hi

This is Sourabh Sarwate from India. I am new to OTRS and implementing OTRS for my organization. Presently I am facing 2 problem in sending mail

1)I Our company mail ids on google group and the OTRS system is not able to send the mails on these Id. 2) Any mail sent on other then my companey id is treated as spam at clinet end.

Can anyone suggest me how I can overcome from this problem.

Regards, Sourabh Sarwate

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