Hi! Meanwhile I found an old thread in the archives which was named exactly like mine and discussing exactly the same issue...but unfortunately which as well did not answer the question !?! So, doesn't really anybody is using this feature (Company Tickets) ? 1) Is it a secret we have to pay for ? 2) Is it so obvious that anyone thinks "what a stupid question" ? Kind regards, Sven On Wednesday 21 September 2005 09:42, fischer@snom.de wrote:

Hi,

we are using OTRS 1.3.2 and I want to enable the company ticket feature for the customer web frontend. I was told that tickets with the same CustomerUserID (e.g. company.org) will be displayed as company tickets and tickets with the same CustomerID (e.g. customer@company.org) will be displayed as myTickets.

At the moment both are the same by default: customer@company.org

But how usually the CustomerUserID of future (and old) tickets can be changed to be e.g. company.org, so that in future the company members can see all their tickets under "company ticket" ?

Thank you for your help,

Sven _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/

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