Thank you for your answer. Still, I cannot get it to work. I looked at your example, but I already managed to get what you explained to work. It's the queue that should be empty and when I choose the type, the associated queue should be shown in the list. As in my example, I want to present 'Change Queue Several Nines' when 'RfC' has been chosen. This is how it looks now: $Self->{TicketAcl}->{'ACL-hide-queues'} = { Properties => { Ticket => { Name => ['[RegExp].*']},}, # hide the queues's for all types PossibleNot => {Ticket => { Queue => { Name => ['[RegExp]::','[RegExp]^*'] }, }, }, }; $Self->{TicketAcl}->{'ACL-show-change-queu-for-rfc'} = { Properties => { # current ticket match properties Ticket => { Name => ['RfC']}, }, Possible => { Queue => { Name => ['[RegExp]^Change Queue Several Nines'] }, }, }; However, I did try both Properties => { Ticket => { Name => ['[RegExp].*']},}, and Properties => { Ticket => => ['[RegExp].*']}, no difference. Same with PossibleNot for queues, both with and without "Name". Thanks! On 2011-06-04 14.00, "otrs-request@otrs.org" wrote:

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Today's Topics:

1. Re: Firefox does not remember otrs agent password (Frank Thommen) 2. Re: Customer -> New Ticket, filter queue based on ticket type (Marius Vaitiekunas) 3. Re: Firefox does not remember otrs agent password (Marius Vaitiekunas) 4. Re: Firefox does not remember otrs agent password (LQ Marshall) 5. How to replicate OTRS on another machine when attachments are getting stored in FS (Amit Sharma) 6. Re: Firefox does not remember otrs agent password (Marius Vaitiekunas)

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Message: 1 Date: Fri, 03 Jun 2011 22:32:44 +0200 From: Frank Thommen Subject: Re: [otrs] Firefox does not remember otrs agent password To: "User questions and discussions about OTRS." Message-ID: <4DE944EC.4090308@gmx.net> Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Marius Vaitiekunas wrote:

...

Hello,

As you can see in a subject, firefox does not remember otrs agent password. Chrome does. Anybody know, how to change this behavior? Thank You.

It's anyway always best if passwords are remembered by humans and not by software :-)

frank

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Message: 2 Date: Fri, 3 Jun 2011 23:43:40 +0300 From: Marius Vaitiekunas Subject: Re: [otrs] Customer -> New Ticket, filter queue based on ticket type To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset=ISO-8859-1

On Fri, Jun 3, 2011 at 8:10 PM, wrote:

...

Hello! In the Customer Web -> New Ticket I want the queues to be filtered based on what ticket type the customer has selected. I have managed to get the similar thing to work where the service list is filtered based on what queue the customer chose, but this on I stay without luck so far. Here is my ACL: ---------------- # Filter Queues $Self->{TicketAcl}->{'ACL-Customer-Ticket-9'} = { ?? ? ? ?Properties => {Frontend => {Action => ?? ? ? ? ? ? ? ?['CustomerTicketMessage']}, ?}, ?? ? ? ?# hide the queues's for types ?? ? ? ? ? ? ? ?PossibleNot => {Queue => ?? ? ? ? ? ? ? ? ? ? ? ?['[RegExp]::','[RegExp]^*'] ?} }; $Self->{TicketAcl}->{'ACL-Name-10'} = { ?? ? ? ? ? ? ? ? ? ? # match properties Properties => {Frontend => ?? ? {Action => ['CustomerTicketMessage']}, ?? ? ? ? ? ? # current ticket match properties ?? ? ? ? ? ? Ticket => { Type => ['RfC'] ?}, ?? ? ? ? ? ? }, ?? ?Possible => { ?? ? ? ? Queue => ?['[RegExp]^Change Queue Several Nines'] ?? ? ? ? ? ? ? ? ? }, }; ---------------- The queues are never hidden and not filtered after ticket type has been chosen. Please advice. Thanks in advance! Regards, Niklas

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Hi,

Use:

Properties => { # current ticket match properties Type => { Name => ['RfC'], }, },

Ticket does not exists yet, so Ticket => { Type => ['RfC'] } is undefined. The next example hides all SLAs for RfC.

# ticket acl $Self->{TicketAcl}->{'No-SLA-For-Rfc'} = { Properties => { Type => { Name => ['RfC'], }, }, PossibleNot => { Ticket => { SLA => ['[RegExp].*'], }, }, },

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Message: 3 Date: Fri, 3 Jun 2011 23:57:53 +0300 From: Marius Vaitiekunas Subject: Re: [otrs] Firefox does not remember otrs agent password To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset=ISO-8859-1

On Fri, Jun 3, 2011 at 11:32 PM, Frank Thommen wrote:

...

Marius Vaitiekunas wrote:

...

Hello,

As you can see in a subject, firefox does not remember otrs agent password. Chrome does. Anybody know, how to change this behavior? Thank You.

It's anyway always best if passwords are remembered by humans and not by software :-)

frank

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Yes, but humans are lazy :) And most of them do not care about security and so on.. They are not paranoid admins :)

-- mv

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Message: 4 Date: Fri, 03 Jun 2011 23:50:00 -0400 From: "LQ Marshall" Subject: Re: [otrs] Firefox does not remember otrs agent password To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset=utf-8

Did you verify that firefox has not been told to not remember passwords for OTRS; I've never had trouble settomg FF to remember userpasses. -LQ ----- Original Message ----- From:Frank Thommen To:"User questions and discussions about OTRS." Sent:6/3/2011 16:33 Subject:Re: [otrs] Firefox does not remember otrs agent password

Marius Vaitiekunas wrote:

...

Hello,

As you can see in a subject, firefox does not remember otrs agent password. Chrome does. Anybody know, how to change this behavior? Thank You.

It's anyway always best if passwords are remembered by humans and not by software :-)

frank

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Message: 5 Date: Fri, 3 Jun 2011 21:42:38 -0700 (PDT) From: Amit Sharma Subject: [otrs] How to replicate OTRS on another machine when attachments are getting stored in FS To: OTRS Forum Message-ID: <996002.88990.qm@web32408.mail.mud.yahoo.com> Content-Type: text/plain; charset="iso-8859-1"

Hi, ? I have OTRS 2.4.7 working successfully on Linux box from past 1 year. MySQL was configured in replication mode and the DB was getting successfully replicated when the attachments were begin stored in DB. ? Of late I have moved to FS for attachments and from them on replication has started giving trouble. ? I get the following error at mysql prompt: ? Last_SQL_Error: Error 'Table 'ticket' is marked as crashed and should be repaired' on query. Default database: 'otrs'. Query: 'UPDATE ticket SET escalation_response_time = '0' WHERE id = '101233''

My questions are: ? 1. Is the above issue related to DB being changed to FS for attachments? 2. How to?I ensure sync of var/article on realtime basis. 3. Is there any other option of having realtime copy of OTRS so that in case primary servers crashes, the backup server takes over as primary almost immediately. (Earlier it was working fine and it used to get switched to backup server almost immediately. This was done thru cron scripts) ? regards, Amit Sharma

Thanks and Regards, Amit Sharma ?