Hi, On 08.02.2010, at 17:06, Johannes Grimm wrote:

is there a possibility to have a preselected queue in the from field, while creating a new telephone or email ticket?? I have already reviewed all the sysconfig ticket objects, but i cannot find such an option.

Check the Sysconfig for the Module Action and just add Dest=|| Example: https://servicedesk.example.com/otrs/index.pl?Action=AgentTicketPhone&Dest=1||Postmaster Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!