Hi, we are planning to utilize Generic-Agent to change some properties of old tickets in a queue. The documentation illustrates the procedures for this in an example in section 14.2, "TicketCreateTimeOlderMinutes => 60" etc. The value of this parameter will of course quite large for very old tickets. Questions: What is the maximum allowed value for this parameter? Is it possible to use other intervals than minutes, such as "TicketCreateTimeOlderDays"? Best regards -- Mats Sjöberg mailto:mats.sjoberg@rivermen.se http://www.rivermen.se
On Wednesday, May 05, 2004 3:57 PM
Mats Sjöberg
What is the maximum allowed value for this parameter?
Depends on your Perl. Huge. Doesn't matter. A 10-year-old ticket was created roughly just about 5256000 minutes ago.
Is it possible to use other intervals than minutes, such as "TicketCreateTimeOlderDays"?
Use this: TicketCreateTimeOlderMinutes => 3*1440; // 3 days Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Mats Sjöberg -
Robert Kehl