Hello! Last time i wrote:

I am using ORTS in spanish, but i still get the english sentence Sent new password to: whatever@whatever.com when i request for a new password in the login page. I tried to translate this sentence in the /otrs/Kernel/Language/es.pl file but i didn't find it. ¿Can anyone tell me how can i translate it?

The answer you gave was for the content and subject of the email giving de new password (it helped anyway), but what I need is to change the message that comes up in the login page, the sentence in red color over the username fieldtext that says " Sent new password to: whatever@whatever.com". There is another thing: i'm trying to change the text of the status on a ticket, but then when a client Create a new ticket an error comes up. At the bottom of the admin->status page there is this message: "Attention: Take care that you also updated the default states in you Kernel/Config.pm! See also: http://doc.otrs.org/cvs/en/html/state.html", but such page doesn't exist, and I dont know what should i do in the Kernel/Config.pm file to make the changes of the ticket's status work. Thanks! Carlos Andrés Cardona Analista de Informática Centro de Tecnologías de Información y Comunicación Universidad Pontificia Bolivariana Circular 1 No 70-01 Bloque 9 Medellín COLOMBIA Tel: +57 4 415 9006 Fax: +57 4 230 6164 carlos.cardona@upb.edu.co -------------------------- www.upb.edu.co ------------------------------ UPB 70 años de Transformación Social y Humana -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de otrs-request@otrs.org Enviado el: Miércoles, 24 de Mayo de 2006 02:10 a.m. Para: otrs@otrs.org Asunto: otrs Digest, Vol 34, Issue 42 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: TimeWorkingHours not working? I am including my config (Christian Schoepplein) 2. Re: Languaje (spanish) problem (Christian Schoepplein) 3. TimeWorking-bug (Alexander Scholler) 4. "AgentEmail rejected" problems (Christoph Lindemann) 5. Re: "AgentEmail rejected" problems (Alexander Scholler) 6. 2 questions (Abdelrahman) 7. time accounting otrs 2.0.4 (Johan Bijlsma) 8. login (Mamakwa M. Sefiri) ---------------------------------------------------------------------- Message: 1 Date: Tue, 23 May 2006 14:58:38 +0200 From: Christian Schoepplein Subject: Re: [otrs] TimeWorkingHours not working? I am including my config To: "User questions and discussions about OTRS.org" Message-ID: <20060523125836.GB4234@athlon.schoeppi.net> Content-Type: text/plain; charset="us-ascii" Hi Carinus, On Tue, May 23, 2006 at 06:41:31AM +0200, carinus.carelse@mrc.ac.za wrote:

Ok is it possible to do this then. Can I set a working hours time and then the call is only counted during that time.

No, that isn't possible at the moment.

We have a very ratings centric organisation and they want the performance stats based on the time that a call is open. I wonder if there is a way to modify the TimeWorkingHours to also be used by the ticket as a an accounting tool. So if the call is logged then the Age is only counted inside the TimeWorkingHours specified.

We can implement this for you, if you want. Please write a message to sales@otrs.com if you are interested in our support.

Carinus

Best regards, Chritian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!