Hi, Yes it's possible. You have just to change group of hidden queue. Each customer is in a group (maybe more if you configure it). so each customer is in group users and all of the queue too. So customers have write access to group users and related queue. If you change Group of the queue via Admin-Area - Queue & Responses - Queue , customers have no right on other groups so customer interface hide desired queue. -- Fred ----- Original Message ----- From: "Carsten Zerbst" To: Sent: Friday, March 12, 2004 2:07 PM Subject: [otrs] Configure incoming queue ?

Hallo,

is it possible in otrs 1.2 to configure a single incoming queue for customers ? Currently they see all defined queues.

Thanks, Carsten -- Carsten Zerbst, Atlantec Enterprise Solutions, Hamburg

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