Cannot Log in through Agent Login Page after Upgrading to 3.1.7

Hi, I was wondering if anyone of you had the same issue yet: I have 2 installations of OTRS running on Debian Squeeze. One is on Version 2.4.7 and the other is 3.0.9 I have VM-Copys of each system for testing and tried to upgrade these systems to version 3.1.7. After upgrading the systems everything seems to work until I want to login to the Agent Login Page. (I use the LDAP authentication machanism for agents.) I get a JavaScript Error when accessing the agent login page and when clicking the login button nothing happens. I found a post of someone on otterhub forums describing the exact same issue with version 3.1.2. ( http://forums.otterhub.org/viewtopic.php?f=63&t=14624 ) Can anybody help me? Thanks Patrick P.S. please tell me if you think this is a Debian issue so I can contact the debian package maintainer.

On Aug 28, 2012, at 10:07 , Patrick Banholzer
Hi, .... I get a JavaScript Error when accessing the agent login page and when clicking the login button nothing happens. ...
Did you restore the entire var/ directory AFTER the upgrade, then you have taken old scripts with you. Please only take your own files, not ones delivered by the core.
participants (2)
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Patrick Banholzer
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Shawn Beasley