How do I delete emails from the system? [1.0rc3] Thanks in advance. ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com *********************************
Hi Jake, On Thu, Feb 06, 2003 at 02:39:18PM -0500, Covert, Jake wrote:
How do I delete emails from the system? [1.0rc3]
You can't "delete" emails/tickets via the agent frontend. The normal way is to close the ticket and it is not shown anymore (but is used for stats,...). A solution to "delete" emails/tickets from the database would be: Add a delete queu, move all "delete"-tickets to this queue and use the bin/GenericAgent.pl (http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/generic-agent-example.ht...). More questions?
Jake Covert Infrastructure Analyst Electronic Data Systems
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 8:43pm up 105 days, 23:20, 6 users, load average: 0.17, 0.22, 0.17
I downloaded version 1.0 RC3 and everything seems to be working okay until we try and add a user,This is the error we get (http://216.52.250.135/otrs/bin/cgi-bin/index.pl?Action=AdminUser)Can't read /usr/local/psa/home/vhosts/ticket.cogmembers.org/httpdocs/otrs/Kernel/Output /HTML/Standard/AdminUserPreferences.dtl: No such file or directory at /usr/local/psa/home/vhosts/ticket.cogmembers.org/httpdocs/otrs/bin/cgi-bin/. ./../Kernel/Output/HTML/Generic.pm line 260.I checked /usr/local/psa/home/vhosts/ticket.cogmembers.org/httpdocs/otrs/Kernel/Output /HTML/Standard/and there is no file called (AdminUserPreferences.dtl) just (AdminUserPreferencesGeneric.dtl).Did I miss a step ?Thanks-Brian
I downloaded version 1.0 RC3 and everything seems to be working okay until we try and add a user,This is the error we get (http://216.52.250.135/otrs/bin/cgi-bin/index.pl?Action=AdminUser) Can't read /usr/local/psa/home/vhosts/ticket.cogmembers.org/httpdocs/otrs/Kernel/Output /HTML/Standard/AdminUserPreferences.dtl: No such file or directory at /usr/local/psa/home/vhosts/ticket.cogmembers.org/httpdocs/otrs/bin/cgi-bin/. ./../Kernel/Output/HTML/Generic.pm line 260. I checked /usr/local/psa/home/vhosts/ticket.cogmembers.org/httpdocs/otrs/Kernel/Output /HTML/Standard/and there is no file called (AdminUserPreferences.dtl) just (AdminUserPreferencesGeneric.dtl). Did I miss a step ? Thanks-Brian
Hi Brian, On Sun, Feb 09, 2003 at 03:02:13PM -0800, OTRS wrote:
I downloaded version 1.0 RC3 and everything seems to be working okay until we try and add a user,This is the error we get
(http://216.52.250.135/otrs/bin/cgi-bin/index.pl?Action=AdminUser)
Can't read /usr/local/psa/home/vhosts/ticket.cogmembers.org/httpdocs/otrs/Kernel/Output /HTML/Standard/AdminUserPreferences.dtl: No such file or directory at /usr/local/psa/home/vhosts/ticket.cogmembers.org/httpdocs/otrs/bin/cgi-bin/. ./../Kernel/Output/HTML/Generic.pm line 260.
I checked /usr/local/psa/home/vhosts/ticket.cogmembers.org/httpdocs/otrs/Kernel/Output /HTML/Standard/and there is no file called (AdminUserPreferences.dtl) just (AdminUserPreferencesGeneric.dtl).
Did I miss a step ?
No. It's a bug. :-/ Solution: http://lists.otrs.org/pipermail/otrs/2003-February/000858.html
Thanks-Brian
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier
Cool thanks..
-Brian
----- Original Message -----
From: "Martin Edenhofer"
Hi Brian,
On Sun, Feb 09, 2003 at 03:02:13PM -0800, OTRS wrote:
I downloaded version 1.0 RC3 and everything seems to be working okay until we try and add a user,This is the error we get
(http://216.52.250.135/otrs/bin/cgi-bin/index.pl?Action=AdminUser)
Can't read
/usr/local/psa/home/vhosts/ticket.cogmembers.org/httpdocs/otrs/Kernel/Output
/HTML/Standard/AdminUserPreferences.dtl: No such file or directory at
/usr/local/psa/home/vhosts/ticket.cogmembers.org/httpdocs/otrs/bin/cgi-bin/.
./../Kernel/Output/HTML/Generic.pm line 260.
I checked
/usr/local/psa/home/vhosts/ticket.cogmembers.org/httpdocs/otrs/Kernel/Output
/HTML/Standard/and there is no file called (AdminUserPreferences.dtl) just (AdminUserPreferencesGeneric.dtl).
Did I miss a step ?
No. It's a bug. :-/
Solution: http://lists.otrs.org/pipermail/otrs/2003-February/000858.html
Thanks-Brian
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier
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Covert, Jake -
Martin Edenhofer -
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