From: "Robert Kehl" Reply-To: "User questions and discussions about OTRS." To: "User questions and discussions about OTRS." Subject: Re: [otrs] pdf attachments don't display? Date: Wed, 2 Jun 2004 23:10:25 +0200

On Wednesday, June 02, 2004 7:55 PM unbekennt X wrote:

...

In a customer email reply to a ticket there was a pdf attachment. If this is selected, a new browser pane is opened but nothing is displayed. If the file is saved from OTRS to a local folder it can then be viewed OK by going to the folder and double-clicking.

Are multiple files displayed to let you choose from? What are the names of the links you click on, and the corresponding contents of the links?

Yes. file-1 which contains the text "<> Your files are attached and ready to send with this message." follow.pdf If I click on "follow.pdf" a new window opens but is empty

...

This means that OTRS is correctly receiving and holding the pdf, but cannot display it.

Just to be clear - you're not trying to open any file directly from the hard drive, but instead you're always trying to open the questioned PDF from within the web application?!?

If I try to open (view) the pdf file by clicking on it in OTRS I get a new browser window that is blank. If I rightclick on the file in OTRS and "save target" and save it to a folder on the harddrive then I can open the pdf correctly using adobe reader from outside OTRS. In a seperate test I was given file-1, file-2, and follow.pdf. The first two contained emails from customer, and the third was again the pdf file that would result in a blank browser window. This file also could be saved to a folder from OTRS and then viewed externally from OTRS. I hope this was clearer. I am using OTRS V1.2.3 _________________________________________________________________ Need more storage? Upgrade to suit your needs - from 10 MB to 100 MB! http://join.msn.com/?pgmarket=en-xe