So, it turned out to be a small authentication/config issue. The syntax was correct but our AD user was not configured correctly. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: Wednesday, April 07, 2010 11:08 AM To: otrs@otrs.org Subject: otrs Digest, Vol 19, Issue 23 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Notification Event - Body comes in as attachment. (Wan-Mohamad-Yusoff, Wan-Mohamad-Azren) 2. Syncing Customers with AD through LDAP (Ryan Miguel) 3. Customer Access / Permissions to the AgentCalendar (Michael Lien) ---------------------------------------------------------------------- Message: 1 Date: Wed, 7 Apr 2010 17:38:12 +0000 From: "Wan-Mohamad-Yusoff, Wan-Mohamad-Azren" Subject: [otrs] Notification Event - Body comes in as attachment. To: "otrs@otrs.org" Message-ID: <350548FC523FFB4AAC9B666E2B9D96E05B585C6D78@GVW1161EXB.americas.hpqcorp. net> Content-Type: text/plain; charset="us-ascii" Hi, I have created a new notification so that whenever an agent create a new article type note-external, customer will receive a notification in an email with the details. It works ok except that anything that I put in the notification body comes in as an attachment. Only the article notes will be in the email body. Did I miss something or is this by design? How to go about so that everything will be in the email body without any attachment. Thank you. Best regards, Azren