Hi, I also found myself stuck with the stats module. Sometimes is easier to write and SQL query, all interactions are stored in the article table, there is a field in that table called article_type_id, which refers to the article_type table, filtering with this criteria you'll know if it's a phone ticket or and email ticket. Making joined queries between article, ticket and ticket_history tables will allow you to get complete reports of your helpdesk Greetings, Leonardo Certuche www.itconsultores.com.co On 26 April 2010 04:28, Martignier, Philippe wrote:

Thanks Anton,

But I find that a bit strange, cause it is quite explicit how to create different types of ticket, the stats module should be able to provide this info ... in my point of view .)

Cheers

Philippe

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