ive been able to get the ldap customer backend working, but if the user doesnt already exist in the customer_user table, i get a message like this in the log: [Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: No auth record in 'customer_user' for 'username' (REMOTE_ADDR: x.x.x.x) i guess what im not sure about is whether or not the ldap/otrs data is supposed to sync automatically. and if it's not, how do you handle a situation where you have hundreds of customers in ldap which dont yet exist in otrs? i hope i dont have to manually add each customer... -- Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com