Survey module : is there some manual, howto or informations somewhere about it ?

Laurent Minost

5 Nov 2007 5 Nov '07

1:53 p.m.

Hi, I think all is in the subject :) How do we use this module please ? I have it installed on my OTRS 2.2.3 but don't know how to clearly and precisely use it. It could be useful but searching otrs.org/mailing list archives and Google did not lead me to any clear documentations, howto or informations about it :( So if someone use it or if any OTRS dev could paste us a little how-to here or do a FAQ article, I think it will help a few people by now and in the future. Thanks by advance. Best regards, Laurent MINOST

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Cece Yaya Sudarya

6 Nov 6 Nov

12:57 a.m.

New subject: Survey module : is there some manual, howto or informations somewhere about it ?

Dear Laurent, Yes, I am a newbie looking for ticket number for application. I decided to download OTRS for Windows (since my company regulation is using Bill Gates :D), but after it has been installed, I tried to login the application and it said invalid/wrong user name and password :( I have reinstalled for 3 times, but it has same result :( I have tried yesterday to find any documentation for this issue, but I have no got any. Is there anybody could help me? Thank you for your attention and cooperation. Regards, Cece Yaya Sudarya On 11/5/07, Laurent Minost wrote:

...

Hi,

I think all is in the subject :) How do we use this module please ? I have it installed on my OTRS 2.2.3 but don't know how to clearly and precisely use it. It could be useful but searching otrs.org/mailing list archives and Google did not lead me to any clear documentations, howto or informations about it :( So if someone use it or if any OTRS dev could paste us a little how-to here or do a FAQ article, I think it will help a few people by now and in the future.

Thanks by advance. Best regards,

Laurent MINOST _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Laurent Minost

8:49 a.m.

New subject: Survey module : is there some manual, howto or informations somewhere about it ?

Hi, This has nothing to do with a reply to survey module informations but ... Did you go properly through all installation steps as defined in the documentation on otrs.org website : http://doc.otrs.org/2.2/en/html/c267.html Basically, Admin login/password are defined through the installer.pl step as you can see on screenshots provided on the page. Best regards, Laurent MINOST Cece Yaya Sudarya a écrit :

...

Dear Laurent,

Yes, I am a newbie looking for ticket number for application. I decided to download OTRS for Windows (since my company regulation is using Bill Gates :D), but after it has been installed, I tried to login the application and it said invalid/wrong user name and password :( I have reinstalled for 3 times, but it has same result :(

I have tried yesterday to find any documentation for this issue, but I have no got any. Is there anybody could help me?

Thank you for your attention and cooperation.

Regards,

Cece Yaya Sudarya

On 11/5/07, *Laurent Minost* mailto:lminost@denyall.com> wrote:

Hi,

I think all is in the subject :) How do we use this module please ? I have it installed on my OTRS 2.2.3 but don't know how to clearly and precisely use it. It could be useful but searching otrs.org/mailing http://otrs.org/mailing list archives and Google did not lead me to any clear documentations, howto or informations about it :( So if someone use it or if any OTRS dev could paste us a little how-to here or do a FAQ article, I think it will help a few people by now and in the future.

Thanks by advance. Best regards,

Laurent MINOST _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

--

Cece Yaya Sudarya

9 Nov 9 Nov

12:20 a.m.

New subject: Survey module : is there some manual, howto or informations somewhere about it ?

Hi, Thank you for your information. I've already re-installed the OTRS (on Windows) and when I access the site : http://localhost/otrs/index.pl, it got me error : Software error: Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm in @INC (@INC contains: C:/OTRS/Apache2/bin/../../Kernel/cpan-lib C:/OTRS/Apache2/bin/../.. ../../ C:/OTRS/otrs/Kernel/cpan-lib C:/OTRS/otrs/ C:/OTRS/Perl/site/lib C:/OTRS/Perl/lib . C:/OTRS/Apache2 C:/OTRS/Apache2/bin/../.. C:/OTRS/Apache2/bin/../../Kernel/cpan-lib) at C:/OTRS/otrs//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4. BEGIN failed--compilation aborted at C:/OTRS/otrs//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4. Compilation failed in require at (eval 95) line 3, <PRODUCT> line 4. Presently, I am trying to find the answers. Thank you for your attention and cooperation. Regards, Cece YS On Nov 6, 2007 3:49 PM, Laurent Minost wrote:

...

Hi,

This has nothing to do with a reply to survey module informations but ...

Did you go properly through all installation steps as defined in the documentation on otrs.org website :

http://doc.otrs.org/2.2/en/html/c267.html

Basically, Admin login/password are defined through the installer.pl step as you can see on screenshots provided on the page.

Best regards,

Laurent MINOST

Cece Yaya Sudarya a écrit :

...
Dear Laurent,

Yes, I am a newbie looking for ticket number for application. I decided to download OTRS for Windows (since my company regulation is using Bill Gates :D), but after it has been installed, I tried to login the application and it said invalid/wrong user name and password :( I have reinstalled for 3 times, but it has same result :(

I have tried yesterday to find any documentation for this issue, but I have no got any. Is there anybody could help me?

Thank you for your attention and cooperation.

Regards,

Cece Yaya Sudarya

On 11/5/07, *Laurent Minost* mailto:lminost@denyall.com> wrote:

Hi,

I think all is in the subject :) How do we use this module please ? I have it installed on my OTRS 2.2.3 but don't know how to clearly and precisely use it. It could be useful but searching otrs.org/mailing http://otrs.org/mailing list archives and Google did not lead me to any clear documentations, howto or informations about it :( So if someone use it or if any OTRS dev could paste us a little how-to here or do a FAQ article, I think it will help a few people by now and in the future.

Thanks by advance. Best regards,

Laurent MINOST _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

--

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Laurent Minost

9:17 a.m.

New subject: Survey module : is there some manual, howto or informations somewhere about it ?

I don't know of Windows installation of OTRS but I would advise you to change Log Type to File rather than Syslog on Windows Best regards, Laurent MINOST Cece Yaya Sudarya a écrit :

...

Hi,

Thank you for your information. I've already re-installed the OTRS (on Windows) and when I access the site : http://localhost/otrs/index.pl, it got me error :

Software error:

Can't load log backend module Kernel::System::Log::SysLog! Can't locate Sys/Syslog.pm in @INC (@INC contains: C:/OTRS/Apache2/bin/../../Kernel/cpan-lib C:/OTRS/Apache2/bin/../.. ../../ C:/OTRS/otrs/Kernel/cpan-lib C:/OTRS/otrs/ C:/OTRS/Perl/site/lib C:/OTRS/Perl/lib . C:/OTRS/Apache2 C:/OTRS/Apache2/bin/../.. C:/OTRS/Apache2/bin/../../Kernel/cpan-lib) at C:/OTRS/otrs//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4.

BEGIN failed--compilation aborted at C:/OTRS/otrs//Kernel/System/Log/SysLog.pm line 15, <PRODUCT> line 4.

Compilation failed in require at (eval 95) line 3, <PRODUCT> line 4.

Presently, I am trying to find the answers.

Thank you for your attention and cooperation.

Regards,

Cece YS

On Nov 6, 2007 3:49 PM, Laurent Minost mailto:lminost@denyall.com> wrote:

Hi,

This has nothing to do with a reply to survey module informations but ...

Did you go properly through all installation steps as defined in the documentation on otrs.org http://otrs.org website :

http://doc.otrs.org/2.2/en/html/c267.html

Basically, Admin login/password are defined through the installer.pl step as you can see on screenshots provided on the page.

Best regards,

Laurent MINOST

Cece Yaya Sudarya a écrit : > Dear Laurent, > > Yes, I am a newbie looking for ticket number for application. I decided > to download OTRS for Windows (since my company regulation is using Bill > Gates :D), but after it has been installed, I tried to login the > application and it said invalid/wrong user name and password :( I have > reinstalled for 3 times, but it has same result :( > > I have tried yesterday to find any documentation for this issue, but I > have no got any. Is there anybody could help me? > > Thank you for your attention and cooperation. > > Regards, > > Cece Yaya Sudarya > > On 11/5/07, *Laurent Minost* mailto:lminost@denyall.com > mailto:lminost@denyall.com>> wrote: > > Hi, > > I think all is in the subject :) > How do we use this module please ? I have it installed on my OTRS 2.2.3 > but don't know how to clearly and precisely use it. It could be useful > but searching otrs.org/mailing http://otrs.org/mailing http://otrs.org/mailing list > archives and Google did not lead me > to any clear documentations, howto or informations about it :( > So if someone use it or if any OTRS dev could paste us a little how-to > here or do a FAQ article, I think it will help a few people by now and > in the future. > > Thanks by advance. Best regards, > > Laurent MINOST > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > > > > -- >

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Cece Yaya Sudarya
Laurent Minost