Hi this is an exemple of config to permit OTRS to read mail from an IMAPS server with fetchmail and procmail: # .fetchmailrc poll <IMAP SERVER> port 993 plugin "openssl s_client -connect %h:%p" \ protocol IMAP username password \ is <LOCAL OTRS USERNAME> # crontab - to check mail every 5 min */5 * * * * /usr/bin/fetchmail -a -m /usr/bin/procmail >> /dev/null If procmail and fetchmail binary are not in /usr/bin change theirs location to the good location. It's not a scoop but perhaps some people search that. Regards, Yann -- o--------------------------------------------------------------o | Yann Richard ze@nawak-online.org | | #ICQ 295617227 http://www.nawak-online.org/~ze/ | | GPG FingerPrint: | .oO| A2F4 1EFB 66B6 65F8 1093 E11A 3E0A 9DF6 72E7 DE9E | `--------------------------------------------------------------o