24 Oct
2008
24 Oct
'08
11:05 a.m.
Hi, I can't remember if this has been answered before, but our supervisor would like to change the queue of some tickets that are already assigned (locked) to an agent. Is it possible without taking ownership of the ticket? -- Lars
19 Jan
19 Jan
8:52 a.m.
Bump :-) We're on OTRS 2.2.4. -- Lars Den 24/10/2008 kl. 13.05 skrev Lars Jørgensen:
Hi,
I can't remember if this has been answered before, but our supervisor would like to change the queue of some tickets that are already assigned (locked) to an agent. Is it possible without taking ownership of the ticket?
-- Lars
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Lars Jørgensen