dave - you can follow the instructions here: http://lists.otrs.org/pipermail/otrs/2004-January/003570.html -----Original Message----- From: Dave Owen [mailto:otrs@dave.co.nz] Sent: Wednesday, 11 August 2004 2:25 PM To: otrs@otrs.org Subject: [otrs] Deleting Tickets I must be missing something here - how do I completely delete a ticket from the database? For example, spam - I don't want to close them, I want to remove them completely so they aren't taking up room in the database. TIA, Dave _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
On 8/10/04 9:33 PM, "Adam Lee" wrote:
dave - you can follow the instructions here: http://lists.otrs.org/pipermail/otrs/2004-January/003570.html
I always just leave them (maybe we don't get as much spam as you do), for us they don't take up much space. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
When I compose a reply to a ticket, the signature is inserted into the textarea and can be altered if necessary. I have also set the format in Config.pm using $Self->{ResponseFormat} This is all good. However, when I compose a new email, the signature is not visible in the textarea but gets added automatically when the email is sent. Sometimes I need to alter the signature slightly. Is it possible to have the signature appear in the textarea like it does in the ticket response textarea? Also, is there an equivalent to $Self->{ResponseFormat} for new emails? One last question - I noticed in the demo 1.3 beta version that the "Compose Email" option is missing altogether. Is this just a security measure? i.e. will the "Compose Email" option still be available in 1.3? TIA, Dave
On Sunday, August 15, 2004 12:34 AM
Dave Owen
However, when I compose a new email, the signature is not visible in the textarea but gets added automatically when the email is sent. Sometimes I need to alter the signature slightly. Is it possible to have the signature appear in the textarea like it does in the ticket response textarea?
Sorry, it doesn't seem so.
Also, is there an equivalent to $Self->{ResponseFormat} for new emails?
No, sorry, again there doesn't seem to be such.
One last question - I noticed in the demo 1.3 beta version that the "Compose Email" option is missing altogether. Is this just a security measure? i.e. will the "Compose Email" option still be available in 1.3?
Yes, it will. hth, Robert Kehl PS: Please always use a fresh mail to sompose a fresh thread.
participants (4)
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Adam Lee -
Dave Owen -
Robert Kehl -
Wes Plate