Using different TicketHooks for different queues
Is it possible to use different TicketHooks for different queues? I'd like to have a inquiry queue that uses "INQ#" and let's say for a reporting queue "REPORT#". The only thing I can see is setting $Self->{TicketHook}, but this one is global. I also don't see anything in the queue table. - Chris
Hi Chris, On Fri, Jul 02, 2004 at 03:36:07PM +0200, Christian Schaller wrote:
Is it possible to use different TicketHooks for different queues? I'd like to have a inquiry queue that uses "INQ#" and let's say for a reporting queue "REPORT#".
The only thing I can see is setting $Self->{TicketHook}, but this one is global. I also don't see anything in the queue table.
His is not possible. If you want this, you need to patch otrs.
- Chris
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Christian Schaller -
Martin Edenhofer