Does this have anything to do with my problem? I see this in the email that is created once OTRS responds to itself: Auto forwarded by a Rule I do have filtering setup that will forward emails to certain queues based on the subject line. -----Original Message----- From: Robert Kehl [mailto:robert.kehl@otrs.de] Sent: Friday, June 11, 2004 10:40 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Filtering and Auto Responses On Friday, June 11, 2004 6:47 PM Juan Gonzalez wrote:

From: "customer care" To: "customer care"

Take care that you either do not use a system email adress as an agent's adress or ensure that the reply that OTRS sends out to you as an agent doesn't take the same way as incoming emails do. You'll most likely end up with what you have: OTRS answering itself. Blame the built-in loop protection for not ending up with several thousands of emails. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388