Dear Sudhir, OTRS of course has built-in functions to support SLM processes - even without having the ITSM suite installed! Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 16.12.2010, at 11:55, Sudhir Garg wrote:

Dear All,

Just wanted to know if OTRS supports SLM process of ITIL.

Is there any built-in functionality within OTRS for supporting SLM?

Appreciate early response.

Regards Sudhir

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