Hi. At present, the ticket number is "2010020510000226" for example.. Now if I change it to something more simple like "00000321" will the OTRS system still hook and match the old open tickets with the longer number?? Thanks in advance. ________________________________ Doug Hall IT Operations Manager Dir Fax Mobile Email +44 (0)1179 303 420 +44 (0)1179 303 451 +44 (0)7966 343 084 dhall@com2com.commailto:dhall@com2com.com Committed 2 Communications Ltd 2nd Floor, The Pithay. Bristol. BS1 2NB. UK General Web +44 (0)1179 303 450 http://www.com2com.comhttp://www.com2com.com/ ________________________________ NTT Fundraising is a trading name of Committed 2 Communications Ltd. For more information visit www.nttfundraising.co.uk Unless expressly stated otherwise, this message is confidential and may be privileged. It is intended for the addressee(s) only. Access to this e-mail by anyone else is unauthorised. If you are not an addressee, any disclosure or copying of the contents of this e-mail or any action taken (or not taken) in reliance on it is unauthorised and may be unlawful. If you are not an addressee, please inform the sender immediately. You should carry out your own virus checks before opening any attachment. Registered Office: 2ND FLOOR THE PITHAY, ALL SAINTS STREET, BRISTOL, BS1 2NB, United Kingdom Registered In England, Registered Trading Number: 06458746