RE: [otrs] Modifiying agent queue view
Hi Ron,
1. Is there a way to modify the agent queue view to display the owner of each ticket?
* Edit Kernel\Output\HTML\Standard\AgentTicketQueueTicketView.dtl * Look for # <tr valign="top"> # <td><b>$Text{"Owner"}:</b></td> # <td>
2. Is there a way to change the queue where the ticket is located, in the email and phone response screens? You can choose the queue in the select labeled "From" (at least in my installation.
Hope that helps, gerhard
Thanks -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]De la part de Gerhard Weber Envoye : mercredi 1 aout 2007 11:28 A : otrs@otrs.org Objet : RE: [otrs] Modifiying agent queue view Hi Ron,
1. Is there a way to modify the agent queue view to display the owner of each ticket?
* Edit Kernel\Output\HTML\Standard\AgentTicketQueueTicketView.dtl * Look for # <tr valign="top"> # <td><b>$Text{"Owner"}:</b></td> # <td>
2. Is there a way to change the queue where the ticket is located, in the email and phone response screens? You can choose the queue in the select labeled "From" (at least in my installation.
Hope that helps, gerhard _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/
Thank you Gerhard. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerhard Weber Sent: Wednesday, August 01, 2007 2:28 AM To: otrs@otrs.org Subject: RE: [otrs] Modifiying agent queue view Hi Ron,
1. Is there a way to modify the agent queue view to display the owner of each ticket?
* Edit Kernel\Output\HTML\Standard\AgentTicketQueueTicketView.dtl * Look for # <tr valign="top"> # <td><b>$Text{"Owner"}:</b></td> # <td>
2. Is there a way to change the queue where the ticket is located, in the email and phone response screens? You can choose the queue in the select labeled "From" (at least in my installation.
Hope that helps, gerhard _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ------------------------------------------------------------------ Confidentiality Notice: This Informatix Incorporated email message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. Access to this email by anyone other than the intended addressee(s)is prohibited without prior approval. ------------------------------------------------------------------
participants (3)
-
Gerhard Weber -
Raphael Condom -
Ron Plasse