Hi, Ticket::Frontend::NeedAccountedTime in combination with Ticket ACLs then it would be possible. It may require a OTRS Feature Add On "Ticket Forms" IMHO to show/hide the field for specific queues. Flo -------- Original-Nachricht --------

Datum: Thu, 17 Jan 2013 15:54:38 +0000 Von: Nick Lapp An: "otrs@otrs.org" Betreff: Re: [otrs] "Time units" mandatory for certain group or role (otrs 3.1.12)

I would like to know if it's possible to make the time units field mandatory on tickets that are in certain queues as well.

Nick

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of IT-Support Sent: Thursday, January 17, 2013 7:53 AM To: otrs@otrs.org Subject: [otrs] "Time units" mandatory for certain group or role (otrs 3.1.12)

Hi,

is there a way to set the "time units" field required for specific users, groups or Roles? I know, there is a config item to set it for everyone (Ticket::Frontend::NeedAccountedTime)

Thank you!

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