I wrote this notes some month ago. Some thing may have changed, especially the package names. If you don't find e.g. libapache2-mod-perl2, please do some search with apt-cache search apache2 perl2 to see what's the right name is. Install on a clean Debian 4.0 Etch Needed packages: apt-get install mysql-server apt-get install apache2 apt-get install libapache2-mod-perl2 apt-get install libapache-dbi-perl apt-get install libemail-date-perl apt-get install libnet-dns-perl apt-get install libnet-ldap-perl apt-get install libnet-imap-simple-ssl-perl apt-get install libgd-perl apt-get install libgd-text-perl apt-get install libgd-graph-perl apt-get install libpdf-api2-perl apt-get install libxml-parser-perl Get OTRS tarball with wget. wget http://ftp.otrs.org/pub/otrs/otrs-2.3.4.tar.gz Create system account: useradd -d /opt/otrs/ -c 'OTRS user' otrs usermod -G www-data otrs Installation: cd /opt tar xvzf /root/otrs-2.3.2.tar.gz mv otrs-2.3.2 otrs chmod -R 777 otrs cd otrs/Kernel cp Config.pm.dist Config.pm cd Config cp GenericAgent.pm.dist GenericAgent.pm Check packages: /opt/otrs/bin/otrs.checkModules if some module is missing, go with apt-get and install the appropriate module. MySQL config. enter mysql prompt with: mysql -u root -p create database otrs; grant all privileges on otrs.* to 'otrs'@'localhost' identified by "password" with grant option; drop database otrs; quit Web server config: into /opt/otrs/scripts/apache-perl-startup.pl uncomment these lines (and modify user/password accordingly on the second row): use Apache::DBI (); Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'password'); use DBI (); use DBD::mysql (); create Apache 2 startup script: /etc/init.d/apache2 stop cd /etc/apache2/conf.d cp /opt/otrs/scripts/apache2-httpd-new.include.conf /etc/apache2/conf.d/otrs /etc/init.d/apache2 start Configurazione OTRS: modify /opt/otrs/Kernel/Config.pm, inserting DB user and password selected on MySQL step and other parameters (SMTP, ecc) Cron jobs: cd /opt/otrs/var/cron for foo in *.dist; do cp $foo `basename $foo .dist`; done modify file without dist extension to suit your needs: /opt/otrs/bin/Cron.sh start otrs Set permissions: /opt/otrs/bin/SetPermissions.sh /opt/otrs otrs www-data www-data www-data End installation: go to http://indirizzoserver/otrs/installer.pl then http://indirizzoserver/otrs-web/ first login User/Pw : root@localhost/rootmailto:root@localhost/root ________________________________ Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Pierre-Andre Malbrough Inviato: giovedì 12 febbraio 2009 0.42 A: otrs@otrs.org Oggetto: [otrs] Installation errors I get errors when I try to install from Debian repositories...not having much success installing from Source either. Can you send documentation on installation from source, I'm confused by the "INSTALL" file that comes with it. Thanks -- - Pierre-Andre