Hello! You have to add something like this to your Config.pm: $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 1, }; Look for "defaults for add note" in Defaults.pm for a complete description! Bye! On 20 Apr 2005 at 9:49, Dave Buote wrote:

How do I add a non-internal note to a support ticket? It seems when I create a note the only option I have is internal?

--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---