If you watch to the right side of the Service field when you select a queue in the To field a circular arrow appears. To me this means there is code somewhere looking for something to match with. I want to do the same thing as you but have not found a way either. I am having my Unix admin investigate. But I believe it is the same type of logic used for matching Services to Customers. So I don't know why we can't get the Services to Queue to work the same way. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com

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"Guillermo Vargas-DellaCasa" 8/6/2009 4:59 PM >>> Hello,

So, I still haven't figure out this one yet... So I'm assuming it is not possible, but I thought I will ask again one more time... Is it possible to limit the options under "Service" field when a user is creating a ticket based on what the user selected on the "To:" field? For example, if the user select To: Network Team, then he will get the services: Internet, Email, Folder Shares. But if he select To: Database Team, then we he goes to select a service he will see: Database, Student Database. I'm running OTRS 2.4.2 and ITSM 1.3 Thanks.... -----Original Message----- From: Guillermo Vargas-DellaCasa Sent: Wednesday, August 05, 2009 4:53 PM To: 'otrs@otrs.org' Subject: Queue <> Services relationship Hi again, How can I establish a relationship between Queue and Services? I would like customers to select a Queue on the "TO:" field when they are creating a ticket and that the "Service" field be updated to show only services handled by that particular Queue. For example: To: Networking Team Services: Internet, Email, Folder Shares To: Database Team Services: HR Database, Student Database Is that possible? Thanks! Guillermo Vargas-Dellacasa Computer Operations Manager North Hunterdon-Voorhees Regional High School District (908) 713-4199 ext 5128 gvargas-dellacasa@nhvweb.net --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------