Am I wrong or is the ticket owner automatically changed when you send a reply? At least that is what happens on mine. Gene Parks VIP Direct -----Original Message----- From: Drnak Marek [mailto:marek.drnak@metro.sk] Sent: Tuesday, August 19, 2003 12:06 PM To: 'otrs@otrs.org' Subject: [otrs] Ticket from Email automatically assigned Hello all, We would like to receive the tickets from users more via email, less via web interface. The problem is, that when mail comes, customer is not automatically assigned according email address, unfortunately it must be done manually zoom>customer>search customer>take this user>update. I find this way as very time consuming, I would like to have some smarter solution. Please help me - is there any possibility to have it automatic? Thanks in advance Marek Drnak