Hi Jérôme Simply create a cron job which sends an email to otrs. You can parse that email with the postmaster filter to set some X-OTRS-Headers or set it direct during creation of that email. regards, Bruno -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Charaoui, Jerome Sent: Wednesday, July 09, 2008 9:39 PM To: otrs@otrs.org Subject: [otrs] Automatic creation of tickets for reccurring maintenancetasks Hello, I'm wondering if OTRS supports creating pre-defined tickets automatically at certain intervals of time. For example, let's say someone should check the logs of some server every week, a ticket would be created automatically every Monday for this task. I've read about the Generic Agent, but it didn't see anywhere that it could also create tickets. Thanks, -- Jérôme Charaoui Service informatique - Collège de Maisonneuve _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/