Hi Holger, I made some improvements to the web installer back in 2013; the feature to not need mysql ROOT permission is one of the features that got added. This has been part of OTRS since version 3.2 or 3.3. In the Database Settings screen you can choose 'use an existing database for OTRS' and in that case you can use a user and database that has been already created by your DBA on your centralized database. ​There used to be an option to 'drop' a database from the web installer but this was both confusing to some users and dangerous. Please let me know if this option works for you! -- Michiel On Mon, Aug 31, 2015 at 5:25 PM, wrote:

Hi,

I have problems installing OTRS on a Server using a NON LOKAL mysql installation.

For various reasons we decided to have a “centralized mysql Server”.

But,

even IF I enable remote root access (which normaly is a nogo) the web-installation breaks after Installation of the otrs database, as the otrs user is not installed for remote access by the otrs scripts!! (The fact, that I entered something different than the default 127.0.0.1 as db-host seems to be ignored by the installation scripts, when creating the user!!)

The installation stops, whining that the access is not permitted, and there is no chance of healing (e.g.: local “grant …” on the db by the user), instead the installation stops. So you have to start at the beginning, wich means, you have to drop the database.

Why isn’t it possible to have something like a “try again” button, which opens the possibility to heal certain installation-script bugs during installation. ??

Has anyone any suggestions or an Installation guide for a remote mysql-Server installation for me?

Bye,

Holger

PS.: Sorry in the first Post some Text got lost.

--

Holger Patzelt

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