Hello folks... Let start by saying..... YES, I am running OTRS 2.1.4 on IIS 6 and ActivePerl 5.6. I know..... I know....... But it works so well except for two little minor problems, which is where I need the help from all powerful guru's on top of the mountain to bless me with some knowledge. First problem, saw this in a post through Google but no solution, right after I login and after I do certain things (things that would update the DB I suppose) I get a page with just "document moved" at the top. "Moved" is hyperlinked and upon clicking it the link takes me to where I need to go and all is well. It's just aggravating. It appears to be some problem with the session or session ID maybe? If someone could just give me some ideas then maybe I can work it out, me being a Micro$oft lover and all. :-) My other small problem is from the package manager.... when trying to install a new package such as the FAQ I get this error message returned.... Software error: Can't use an undefined value as an ARRAY reference at ../..//Kernel/System/Config.pm line 141. For help, please send mail to this site's webmaster, giving this error message and the time and date of the error. Same goes for any package..... and if I download it and try to install it "manually" by browsing to the manually downloaded package; same thing. The added packages look very nice and I would like to get them installed. If the is a more manual way of getting them installed then please let me know. Thanks for any help that you guys can offer. And for the record, I did try to go Apache on Windows, but it couldn't load a module (Can't load Perl module Apache::Registry) and I wasn't smart enough to figure it out. Daniel This email and any files transmitted with it are confidential and intended for use only by the individual or entity named above. If you are not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, dissemination, distribution, copying of this communication, or unauthorized use is strictly prohibited. Please notify us immediately by reply email and then delete this message from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Randolph County Government. This email and any file attachments have been scanned for potential viruses; however, the recipient should check this email for the presence of viruses and/or malicious code. Randolph County accepts no liability for any damage transmitted via this email.
Hi Daniel Congratulations for your success in getting OTRS running with IIS 6. I gave up a couple of days ago... Sorry, that I can't help with your problem there. According to the second issue: I guess you are using MSSQL as this is a bug (http://bugs.otrs.org/show_bug.cgi?id=1499) which occurs with MSSQL. A workaround that worked for me was to install the packages needed when the system was connected to a MySQL DB and then changed over to MSSQL. Afterwards you have to create the necessary tables manually. Jan -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Shue, Daniel G. Gesendet: Dienstag, 2. Januar 2007 16:55 An: otrs@otrs.org Betreff: [otrs] Newbie Problems Hello folks... Let start by saying..... YES, I am running OTRS 2.1.4 on IIS 6 and ActivePerl 5.6. I know..... I know....... But it works so well except for two little minor problems, which is where I need the help from all powerful guru's on top of the mountain to bless me with some knowledge. First problem, saw this in a post through Google but no solution, right after I login and after I do certain things (things that would update the DB I suppose) I get a page with just "document moved" at the top. "Moved" is hyperlinked and upon clicking it the link takes me to where I need to go and all is well. It's just aggravating. It appears to be some problem with the session or session ID maybe? If someone could just give me some ideas then maybe I can work it out, me being a Micro$oft lover and all. :-) My other small problem is from the package manager.... when trying to install a new package such as the FAQ I get this error message returned.... Software error: Can't use an undefined value as an ARRAY reference at ../..//Kernel/System/Config.pm line 141. For help, please send mail to this site's webmaster, giving this error message and the time and date of the error. Same goes for any package..... and if I download it and try to install it "manually" by browsing to the manually downloaded package; same thing. The added packages look very nice and I would like to get them installed. If the is a more manual way of getting them installed then please let me know. Thanks for any help that you guys can offer. And for the record, I did try to go Apache on Windows, but it couldn't load a module (Can't load Perl module Apache::Registry) and I wasn't smart enough to figure it out. Daniel This email and any files transmitted with it are confidential and intended for use only by the individual or entity named above. If you are not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, dissemination, distribution, copying of this communication, or unauthorized use is strictly prohibited. Please notify us immediately by reply email and then delete this message from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Randolph County Government. This email and any file attachments have been scanned for potential viruses; however, the recipient should check this email for the presence of viruses and/or malicious code. Randolph County accepts no liability for any damage transmitted via this email. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
participants (2)
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Jan Dielewicz -
Shue, Daniel G.