RE: [otrs] Phone View: How con I add a customer Call to an existingTicket?
Hello, just open the ticket in detail view. On the right side you´ve got the option you are looking for. Lars
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of jheine@ar-hannover.de Sent: Wednesday, October 29, 2003 10:26 AM To: otrs@otrs.org Subject: [otrs] Phone View: How con I add a customer Call to an existingTicket?
Hello,
my problem is: We get answers from our customers not only per E-Mail, sometimes they call us directly. How can I add a customers phone call to an existing ticket without creating a new one? In the phone view I am only able to create a new ticket. Thanks for your help.
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f|r Ihr OTRS System? => http://www.otrs.de/
Hello, if I do like you wrote me, I add an answer to the ticket, but I want to add a follow-up from the customer. Jan
Hello,
just open the ticket in detail view. On the right side you´ve got the option you are looking for.
Lars
Had you thought of adding a note to the original ticket? (With an appropriate heading). On Wed, 2003-10-29 at 09:41, jheine@ar-hannover.de wrote:
Hello,
if I do like you wrote me, I add an answer to the ticket, but I want to add a follow-up from the customer.
Jan
Hello,
just open the ticket in detail view. On the right side you´ve got the option you are looking for.
Lars
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
participants (3)
-
Graham Smith -
jheine＠ar-hannover.de -
Lars Monsees