You can set up a job in the administration interface to do that: http://doc.otrs.org/2.2/en/html/x1149.html 2008/5/6 :

I have an installation that was used for testing. I'm ready to clear its queues and start using it for production.

There are several hundred open tickets there now. Is there a way to close a large number of tickets quickly, without having to click through every mail and deal with the pop-up?

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