udpate to SLA or State changes priority automatically

21 Oct
2013
21 Oct
'13
7:17 a.m.
Hi ALL I have following issue: a new note is added - if now an update is made to either the ticket Type or a new state one can see a short refresh (a small animation next to these fields) and the ticket priority changes for the first available one in the list. -Ticket priority very high change as low . if try to update priority it take as low only . Any ideas how to prevent this? Thank you & Regards, Kalyana chakravarthy M .P,
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KalyanaChakravarthy MP