You can try installing this package: http://users.otrs.com/~mb/SMTPTLS-1.0.1.opm It will add STARTTLS support to your OTRS 2.4 framework. ((enjoy)) Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On Wed, Jun 2, 2010 at 12:06 PM, Michiel Beijen wrote:

Hi Siva,

Could it be that you're running a Microsoft Exchange server for outgoing email and that it needs username/password authentication before you can send out mail?

If you'd be interested, you can contact me off-line and I can help you getting the SASL mechanisms in place. If it works, we can then ship it in the default Windows Installer.

((enjoy))

Michiel Beijen R&D

Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]

OTRS AG Norsk-Data-Str. 1 61352 Bad Homburg GERMANY

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com

Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It´s the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF

On Mon, May 31, 2010 at 1:15 PM, Siva Prasad wrote:

...

Hi All,

 After configuring eMail from Config Options: Framework -> Core::Sendmail

I'm getting the below error message

Software error:

No SASL mechanism found  at C:/PROGRA~1/OTRS/OTRS/Kernel/cpan-lib/Authen/SASL.pm line 74

For help, please send mail to the webmaster (webmaster@somenet.com), giving this error message and the time and date of the error.

My OTRS is on WIndows Machine.Please le t me know what is this and how can I resolve

Thanks

Siva Prasad

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